Terms of Service — Plain-Language Summary

Important: This is a simplified, non-binding summary provided for convenience. The complete Spanish Terms of Service are the official agreement and govern your use of Zaroz Cloud. This summary does not replace the Spanish Terms or limit any mandatory rights you have under applicable law.

Who can use Zaroz Cloud

You must be at least 18 and legally able to enter into a contract. If you sign up for an organization, you must have permission to bind it. Keep your account details accurate and protect your passwords, API keys, and recovery codes. You are responsible for activity through your account and should report unauthorized access promptly.

The Terms treat consumers (individuals acting outside a trade or profession) and professional users (businesses, self-employed professionals, public bodies, and non-profits) differently. The limits and exclusions of liability apply in full to professional users, and to consumers only as far as mandatory consumer law allows.

Services and subscriptions

Zaroz Cloud provides hosting, virtual servers, containers, game servers, storage, networking, support, and related services. Your order and plan description explain what is included. Activation times, performance, locations, and availability are estimates unless Zaroz expressly promises otherwise in writing. Zaroz may use affiliates, subcontractors, and third-party infrastructure providers to deliver the Services.

Subscriptions renew automatically for the same billing period until cancelled. You can cancel through the dashboard before renewal. Cancellation normally stops the next renewal but does not refund the current period.

Trials, beta features, and promotions may be limited, changed, or withdrawn at any time.

Prices and payment

Prices are generally in euros and may exclude applicable taxes. Zaroz may retry failed payments and restrict, suspend, or ultimately delete an unpaid Service. The usual grace period is seven days, but payment is still due on the invoice date.

Future renewal prices may change after reasonable notice, including to pass on cost increases imposed by essential providers or new taxes and regulatory charges. Contact support before starting a chargeback. Unjustified chargebacks may result in suspension, and valid charges remain payable.

Fees are generally non-refundable unless the law, a refund policy, or a written service-level agreement says otherwise. Mandatory consumer rights, including any applicable withdrawal right, remain unaffected.

Your responsibilities

Unless you buy a managed Service, you are responsible for configuring, updating, and securing your systems and applications. You must keep your own independent, off-site, tested backups and check periodically that they can actually be restored. You are also responsible for your content, your users, and complying with applicable laws, licenses, and third-party rights.

Keeping independent backups is an essential obligation on your side. If you do not, that is taken into account when working out how far Zaroz is liable for anything.

Prohibited activity

Do not use the Services for illegal activity, infringement, malware, botnets, phishing, fraud, spam, unauthorized access, attacks, disruptive scanning, child sexual abuse material, non-consensual intimate material, or attempts to hide abusive traffic. Cryptocurrency mining and similar proof-of-work activity require written permission. Reselling requires a reseller agreement. You must also respect the acceptable-use rules of the infrastructure providers the Services run on.

Do not bypass technical limits, enforcement, billing, or suspensions. Authorized security testing must not harm Zaroz or other customers.

Resources, content, and abuse reports

Use only the resources included in your plan. “Unlimited” resources still require reasonable, non-abusive use. Zaroz may limit traffic, filter connections, move workloads, or require an upgrade to protect the platform and other customers.

You keep ownership of your content. You give Zaroz and its providers permission to host, copy, transmit, technically adapt, back up, and otherwise process it only as needed to provide and protect the Services or comply with law.

Zaroz does not generally monitor customer content, but may investigate credible reports, preserve information, block traffic, remove or disable material, or suspend Services to prevent harm, enforce the agreement, or comply with law.

Security, backups, and data loss

Zaroz uses reasonable security measures, but no system is completely secure. Backups are included only when the plan says so and never replace your own backups. Unless promised in writing, Zaroz does not guarantee backup frequency or successful restoration. Redundancy, replication, snapshots, and RAID reduce risk but are not backups and do not guarantee that data survives or can be recovered.

As far as the law allows, Zaroz is not liable for loss, corruption, deletion, inaccessibility, or disclosure of your content caused by hardware or storage failures, your own or your users’ configuration mistakes, third-party software, cyberattacks, encryption or deletion by third parties, or the infrastructure and force majeure events described below.

Availability and service levels

Services may be interrupted for maintenance, emergencies, attacks, upstream failures, or events outside reasonable control. Uptime is not guaranteed unless a written service-level agreement applies. Where one does, the service credits it defines are your only remedy for missed availability. Without a written SLA there is no availability commitment and no right to credits or compensation for downtime.

Zaroz may change the data center, region, infrastructure provider, hardware, hypervisor, IP addresses, or network topology behind a Service as long as it stays substantially equivalent, with reasonable notice before a move to another country where possible.

Third-party infrastructure and data centers

The Services run on facilities, networks, power, connectivity, licences, and services operated by third parties, including data center operators, transit and attack-mitigation providers, registrars, and hardware and software vendors. Zaroz does not own or operate those facilities and does not control their decisions, capacity, physical security, repair times, or continuity.

As far as the law allows, Zaroz is not liable for downtime, degraded performance, or lost, corrupted, inaccessible, or disclosed data caused by:

• the loss, total or partial destruction, fire, flood, power cut, cooling failure, evacuation, sealing, or closure of a third party’s data center, room, rack, or availability zone;
• failures, outages, maintenance, security incidents, or breaches at an infrastructure provider or its own subcontractors;
• a provider suspending, terminating, unilaterally changing terms, withdrawing a region or product, or entering insolvency or ceasing business;
• faults or defects in hardware, disks, SSDs, controllers, memory, or network equipment;
• submarine or terrestrial cable cuts, routing incidents, congestion, or blocking and filtering on third-party networks;
• denial-of-service or other attacks aimed at a provider’s infrastructure or at its other customers; or
• enforcement action, suspensions, or content takedowns a provider carries out under its own terms.

In those situations Zaroz will use commercially reasonable efforts to restore the Service or move it to alternative infrastructure where feasible. Unless promised in writing, Zaroz does not guarantee recovery of data held on affected infrastructure.

If an essential provider stops serving Zaroz, restricts its capacity, materially changes its terms or pricing, or becomes technically or commercially unviable, Zaroz may migrate the Service, replace it with a substantially equivalent one, or terminate it on reasonable notice. If Zaroz terminates for that reason without a breach by you, it will refund the unused prepaid period pro rata, and that refund is your only remedy as far as the law allows.

For consumers, this section applies only as far as mandatory consumer protection law permits.

Events outside our control (force majeure)

Neither party is liable for delay or failure caused by events beyond its reasonable control. These include, among others:

• natural disasters and severe weather: fire, flood, earthquake, storms, heatwaves, drought, landslides, and volcanic activity;
• war, invasion, armed conflict, terrorism, sabotage, riots, insurrection, and political or civil instability;
• acts of public authorities: embargoes, international sanctions, export controls, tariffs, requisitions, expropriation, blocking or takedown orders, and regulatory change;
• epidemics, pandemics, and public-health measures;
• strikes and labour disputes that are not limited to the affected party’s own staff;
• failures of electricity, cooling, fuel, or water supply, including wide-area grid outages;
• telecoms or internet failures, submarine or terrestrial cable cuts, routing incidents, and blocking imposed by third parties;
• denial-of-service attacks, large-scale cyberattacks, ransomware campaigns, exploitation of undisclosed vulnerabilities, and software or hardware supply-chain compromise;
• the loss, destruction, evacuation, sealing, or unavailability of a third party’s data center, and the failure, insolvency, or withdrawal of an essential provider; and
• shortages of hardware, components, licences, or services needed to run the Services.

The affected party will give reasonable notice and take reasonable steps to limit the impact. Affected obligations are suspended while the event lasts and for the time reasonably needed to restore service.

If the situation lasts more than thirty days, either party may terminate the affected Service in writing without liability. Zaroz will refund the unused, unserved prepaid period pro rata, and that is your only remedy as far as the law allows.

These events do not give rise to service credits, compensation, or penalties, and do not count towards any availability commitment, unless mandatory law or a written agreement says otherwise. Payment obligations for Services actually delivered are not suspended.

Suspension, termination, and deletion

Zaroz may suspend or terminate Services for non-payment, breach, fraud, abuse, serious security, legal, or reputational risks, an authority’s order, loss of an essential provider, or technical or commercial impracticability. Zaroz will normally give notice and a chance to fix the issue when reasonable, but may act immediately in urgent cases.

Zaroz may also suspend immediately where needed to comply with sanctions, export controls, official requests, or court orders, or where continuing would expose it to third-party liability. Suspension under this section does not create a refund, credit, or compensation unless mandatory law says otherwise.

Termination for your breach does not create a refund. If Zaroz ends a prepaid Service for convenience without a breach by you, it will refund the unused prepaid period proportionally, and that refund is the only remedy as far as the law allows.

Export your data before cancellation. Data may become inaccessible immediately after a Service ends and may then be deleted. Temporary residual copies can remain in restricted backups or logs.

Warranties and liability

To the extent allowed by law, Services are provided “as is” and “as available.” Zaroz does not promise uninterrupted, error-free, or completely secure operation and does not support life-critical or other high-risk use, including medical, aviation, industrial control, emergency, and defence systems.

Unless promised in writing, Zaroz does not warrant the absence of vulnerabilities, the integrity or retention of data, or the continued availability of any particular capacity, IP address, location, region, or hardware, nor compliance with your sector-specific requirements or certifications. Marketing material, benchmarks, and technical documentation are not warranties.

Zaroz excludes indirect and consequential losses, lost profits, revenue, goodwill, reputation, business opportunities, anticipated savings, cover costs, and lost or unrecoverable data. Its total aggregate liability for all claims, however many and on whatever legal basis, is limited to the fees paid for the affected Service during the three months before the first event causing the claim. Claims arising from the same cause or a series of related events count as a single event.

Free, trial, preview, beta, and promotional Services carry no liability as far as the law allows.

Professional users must notify any claim in writing within twelve months of becoming aware of it, or it lapses as far as the law allows. Your own contribution to a loss, including missing backups and failure to mitigate, is taken into account.

These limits do not apply where the law does not allow them, including wilful misconduct, fraud, and death or personal injury caused by negligence. Mandatory consumer rights remain protected.

Business and professional users may have to cover third-party claims, including legal costs, caused by their content, users, prohibited use, breach of an infrastructure provider’s terms, or infringement. This obligation does not apply to consumers acting outside a business or profession.

Privacy and other legal terms

The Privacy Policy explains how Zaroz handles account and business data. For personal data hosted on a customer’s instructions, the customer is usually the controller and Zaroz the processor under the applicable Data Processing Addendum.

Spanish law governs the agreement. Competent Spanish courts handle disputes, without taking away any mandatory consumer right to use the courts of the consumer’s residence.

Zaroz may update the Terms with reasonable notice for material changes, including changes imposed by essential providers. If a material change substantially disadvantages you, you may cancel the affected Service before it takes effect. Urgent legal or security changes may take effect sooner.

Contact and official text

Questions and legal notices: [email protected]

The complete Spanish Terms of Service are the authoritative version. If this summary differs from them, the Spanish Terms prevail, except where mandatory law provides otherwise.